Effective date: October 13, 2026
The Equipment Manuals sells digital manuals, either one at a time or through a subscription. Because nothing is shipped, there's nothing to send back, and once you have a file it can't really be "returned." That's why all sales of digital manuals and subscriptions are final, except in the situations listed below. We do fix genuine problems, and this page explains exactly when and how.
Quick Summary
- Returns: Not applicable. All products are digital downloads.
- Refunds: Available for wrong files, broken files, duplicate charges, unauthorized charges and delivery failures on our side.
- Time limit: 14 days from purchase for file problems, 30 days for unauthorized charges, 48 hours after a renewal you meant to cancel.
- How refunds are paid: Back to your original PayPal payment method.
- How to ask: Email info@theequipmentmanuals.com. We aim to reply within 2 business days.
Check the Free Preview Before You Buy
We don't offer a free trial. Instead, every manual has a free, watermarked preview of the first 5 pages. Please use it to make sure the manual is right for your machine, including the make, model, year and serial range, before you buy or subscribe. Because you can see this before paying, we can't refund a purchase because you're unhappy with content that was shown in the preview or the product description.
Problems With an Individual Manual
Please open your file as soon as you get it. If something's wrong, contact us within 14 days of purchase and we'll put it right. We help in these situations:
- Wrong or mismatched file: The manual doesn't match its listing, for example a different make, model, year or manual type. We'll send you the correct file. If we don't have it, we'll refund you.
- Corrupted or unreadable file: The file won't open or is incomplete. We'll replace it. If we can't provide a working copy, we'll refund you.
- Duplicate purchase: You accidentally bought the same manual more than once.
- Unauthorized charge: Someone charged your account without your permission. Please report this within 30 days of the charge.
- Failure to deliver: You paid but couldn't access your manual because of a technical problem on our side that we couldn't fix within a reasonable time.
Subscription Refunds
Your library access starts as soon as your subscription payment is confirmed. For that reason, subscription fees, including renewal charges, are generally non-refundable, and we don't give partial refunds or credit for unused time in a billing period.
We will review, and where appropriate refund, the following:
- Duplicate charges for the same billing period
- Unauthorized charges reported within 30 days
- Failure to deliver access because of a technical problem on our side that we couldn't fix within a reasonable time
- A renewal you meant to cancel: if you tell us within 48 hours of an automatic renewal and haven't viewed or downloaded any manual since the renewal. We may approve this once per account, at our discretion.
If we suspend or close your account for breaking our Terms of Service, for example by sharing your account, scraping the library or redistributing manuals, you won't be entitled to a refund of any prepaid fees or purchases.
Bought the Wrong Manual?
We don't do exchanges. If you bought the wrong manual, the quickest fix is to buy the correct one separately. Buying a single manual doesn't start a subscription, and if you subscribe later, we can't turn an earlier individual purchase into subscription credit.
How to Cancel Your Subscription
You can cancel at any time in either of these ways:
- In PayPal: Settings → Payments → Manage automatic payments → The Equipment Manuals → Cancel
- By email: send a message to info@theequipmentmanuals.com from the email address on your account
Cancel before your renewal date to avoid the next charge. You'll keep access until the end of the period you've already paid for. Please note that deleting your account doesn't cancel your PayPal subscription, so cancel the subscription first. Individual manual purchases never renew, so there's nothing to cancel for those.
How to Request a Refund or Replacement
Email info@theequipmentmanuals.com with the subject line "Refund Request" or "File Problem" and include:
- Your account email address
- Your order number or PayPal transaction ID, and the date of the charge
- The manual title (for purchases) and a short description of the problem
We aim to reply within 2 business days and will let you know whether your request is approved. Approved refunds go back to your original PayPal payment method. PayPal can take several business days to process the refund and show it on your account.
Chargebacks and PayPal Disputes
Please contact us before opening a dispute. Most problems can be sorted out faster by email. You keep any rights you have under PayPal Buyer Protection and the law. While a dispute is being reviewed, we may suspend the account involved, and we may give PayPal records of the account's activity and downloads.
Your Legal Rights
Nothing in this policy limits any refund or cancellation rights you have under consumer protection laws that apply where you live.
Changes to This Policy
We may update this policy from time to time. The version in effect when you made a purchase, subscribed or renewed is the one that applies to that charge.
Contact Us
For any question about refunds or cancellations, email us at info@theequipmentmanuals.com.